Migrant Health Center, located in Mayagüez, has made a remarkable impact not only in providing healthcare but also in nurturing the health and well-being of its employees. Recognized among Puerto Rico’s Best Employers for the first time, the organization’s commitment to its staff mirrors its dedication to patient care.

Listening to employees, prioritizing their professional development, and addressing their needs have been the cornerstone of Migrant Health Center’s success. With 583 employees spread across 15 clinics, ten laboratories, and seven pharmacies in various western Puerto Rican towns, this approach has yielded significant results.

Dr. Tania Rodríguez, the CEO of the corporation established in 1971, emphasizes the importance of intentional and attentive listening to the team. Countless initiatives have been implemented based on the input of employees, fostering teamwork and recognizing their contributions.

Migrant Health Center actively engages with its employees through various initiatives. “Employee Month” is celebrated every July, featuring different activities each week for the workforce. During this month, the HR team and leadership visit all clinics to maintain a continuous dialogue with the corporate team. The goal is to show appreciation for their potential and importance to the organization.

The “Healthy People’s Day” is another event much appreciated by employees. It’s a health fair providing primary healthcare services, dental care, radiology, nutrition talks, and mental health discussions.

The “Brave” program, implemented two years ago, connects employees with behavioral health, social work, and psychology services. It has also provided stress management workshops and sessions on dealing with burnout.

Migrant Health Center organizes “Goofy Games” among clinics to promote team cohesion. Additionally, various training and development initiatives keep employees updated in their education while preparing them for growth opportunities within the company. Recently, an external consultant was brought in to provide leadership training on socio-emotional skills for personnel supervision.

Annual symposiums are conducted outside the company’s premises, offering clinical and administrative staff educational courses and technical workshops. These symposiums not only enhance knowledge but also strengthen team bonds.

Dr. Rodríguez emphasizes recognizing that employees have individual goals and objectives. Aligning corporate goals with those of employees is a fundamental part of leadership to ensure harmony and collective progress.

Migrant Health Center ensures competitive salaries for all employees and has established a fair compensation and recognition system, including productivity, Christmas, back-to-school, and attendance bonuses, among others.

The organization has created committees aimed at enhancing the employee experience. This includes attending to workers’ needs during crises like the recent COVID-19 pandemic. Ensuring employee well-being remains a top priority.

According to Héctor Santana, HR Representative, “It’s important that employees feel heard and cared for because it reflects in the care we provide to our patients.”

The focus on employee well-being has led to increased staff commitment compared to the previous year, higher employee retention rates, and a significant reduction in turnover.

Dr. Rodríguez highlights the positive impact of highly engaged employees who are satisfied with their work experience. This, in turn, enhances patient experiences and ultimately benefits everyone.

Migrant Health Center’s commitment to employee health and well-being not only sets it apart as an employer but also contributes to the betterment of patient care. By valuing and nurturing its staff, the organization creates a positive work environment that leads to higher employee engagement and, consequently, improved healthcare services for the community.